The Smart Intents UI helps brands of any size to manually create and manage one training sample at a time.
However, some brands — particularly larger ones — keep verbatim records of all requests they receive for product support.
Any brand that maintains such records can import a CSV file that adds or updates dozens, hundreds, or even thousands of training samples in a single, bulk operation.
The process flow is simple.
By modifying an exported CSV file (before eventually importing it back into Smart Intents), your brand:
- Can tell Smart Intents to add new training samples and/or correct current training samples, as needed.
- Cannot tell Smart Intents to delete any training samples.