The Smart Intents UI helps brands of any size to manually create and manage one training sample at a time.
However, some brands — particularly larger ones — keep verbatim records of all requests they receive for product support.  

Any brand that maintains such records can import a CSV file that adds or updates dozens, hundreds, or even thousands of training samples in a single, bulk operation.

The process flow is simple.

The simplified process flow for bulk editing training samples via CSV export and import

By modifying an exported CSV file (before eventually importing it back into Smart Intents), your brand:  
  • Can tell Smart Intents to add new training samples and/or correct current training samples, as needed.
  • Cannot tell Smart Intents to delete any training samples.