Step 1. Log in to your Helpshift instance as its administrator.
The SensAI page opens. Depending on your feature entitlements and settings, the page shows two cards: Predict and Smart Intents.
Step 3. On the Smart Intents card, click MANAGE SMART INTENTS ➔.
The Smart Intents page opens.
Your computer downloads a ZIP archive that contains the CSV file.
- Depending on your browser and its settings, you may have to approve the download.
- Depending on your computer and its settings:
- the ZIP archive may expand automatically.
- your default spreadsheet software may open the CSV file automatically.
Observe that the opened CSV file has three columns in use, where the column headings are as follows.
Do not change the column headings.
Step 5. Add new rows, as needed, before entering the details for any new training samples.
Step 6. Edit any training samples that contain errors.
Do not change any intent name in the Intent column.
Step 7. Save and close your work.
You must save the file in its original format: CSV.
Step 8. To begin preparing your edited CSV file for upload, see Import training samples from CSV.