Note:

  • You must create an intent before you can populate it with training samples.

  • You can create training samples manually, one at a time, in the Smart Intents UI.

  • Alternatively, you can create many training samples in a bulk operation, by editing and then importing a CSV file.

See these articles:

 
To create a training sample, follow the steps below:
  1. Log into your Helpshift account as an administrator.
  2. On the Helpshift toolbar, click the Helpshift AI button.
  3. On the Helpshift AI page, look for the Smart Intents card.
  4. Click MANAGE  ➔ on the Smart Intents card.
    This will open the Smart Intents page with the Intents tab active by default.
    You’ll see a card for each intent group you’ve created.
  5. Navigate to the intent group that contains the intent you want to update with training samples.
    If the intent group card is collapsed, click the toggle button to expand it.
  6. Click the More Options button (⋮) of the intent you want to update.
  7. Select Edit from the dropdown.
    The Edit Intent sidebar will slide in from the right.
  8. In the Training Messages section of the sidebar:
    • Click the Add new training message field.
    • Type the text for your new training sample.
    • Press ENTER to add.
      The new sample will appear just below the entry field.
       
  9. Add as many training samples as needed.
  10. Click SAVE to save your changes.