AI Sentiment Analytics report is available under the “AI Agent Copilot” section of Analytics.
Metrics in the AI Sentiment Analytics report for the AI Agent Copilot section can be reviewed across various filters like:
- Issue Creation Date
- App
- Platform
- Language
- Feature Filter
- Initial Sentiment
- Latest Sentiment
Key metrics explored within the AI Sentiment Analytics report in the AI Agent Copilot section are Time to First Human Response, Time to Resolve, Average Handling Time, CSAT, Issues Trend, CSAT Trend, and many more.
There are 3 new filters available in the AI Sentiment Analytics report as below:
Filter | Description | Examples |
Feature Filter | Filters issue data with or without AI Sentiment. To view the feature data, you need to unselect the Without AI Sentiment option. | This filter will contain the following two values:
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Initial Sentiment | Filters issue data with initial Sentiment. | This filter will contain the following values:
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Latest Sentiment | Filters issue data with latest Sentiment. | This filter will contain the following values:
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Note: The AI Sentiment Analytics report is only available for customers who have enabled the AI Sentiment feature.
The metrics mentioned above is also available in table format. You can also download the data for every table in various formats by clicking on the download option.
For information about AI Sentiment feature, please refer to the AI Agent Copilot: AI Sentiment page.
For information about other AI Agent Copilot Analytics reports, please refer to the below articles:
- Helpshift Analytics: AI Agent Copilot Overall Analytics
- Helpshift Analytics: AI Summary Analytics
- Helpshift Analytics: AI Reply Analytics
- Helpshift Analytics: AI Compose Analytics
For more details, please refer to the Helpshift Analytics page.
For details of the definition for each metric, please refer to the Glossary page.