The information on Issue level analytics is available under the Issues section, organized into five reports:

• Trends

• Summary by Platforms

• Summary by Apps

• Summary by Languages

• Summary by Queues

You can review metrics across various filters in the Trends report like:

• Date

• App

• Platform

• Language

• Queue

Key metrics which can be explored within the Trends report in the Issue section are Issues Created, Issues Resolved, Issue Rejects, Inbound and outbound responses, CSAT, Time to resolve, Time to First Response, and many more.

The information mentioned above is also available in table format. You can also download the data for every table in various formats by clicking on the download option.

For more details, please refer Helpshift Analytics page.

For details of the definition for each metric, please refer Glossary page.