• You must create an intent before you can populate it with training samples.
  • You can create training samples manually, one at a time, in the Smart Intents UI.
  • Alternatively, you can create many training samples in a bulk operation, by editing and then importing a CSV file.
See these articles:

Step 1.  Log in to your Helpshift instance as its administrator.

Step 2.  On the Helpshift toolbar, click SensAI (SensAI toolbar button).

The SensAI page opens. Depending on your feature entitlements and settings, the page shows two cards: Predict and Smart Intents.

Step 3.  On the Smart Intents card, click MANAGE SMART INTENTS ➔.

The Smart Intents page opens. On this page, the Intents tab is active by default.

The page shows a card for each intent group that you have created.

Step 4.  Locate and expand the intent group whose intent should be populated with additional training  samples.

Step 5.  On the now-expanded intent group card, in the row for the particular intent that interests you, click the unlabeled "more" button (unlabeled "more" button). Then, choose Edit from the shortcut menu.

The Edit Intent sidebar opens from the right.

Step 6.  On the Edit Intent sidebar, do the following in the Training Messages area.

a.  Click the Add message field to enable text entry.
b.  Enter the text for your new training sample.
c.  Press Enter.

The sidebar shows your newly added training sample below the Add message field.

Step 7.  Repeat Step 6 as many times as necessary.

Step 8.  When you are done, click SAVE.

The sidebar closes, returning you to the Smart Intents page.