The Smart Compose Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.

Metrics in the Smart Compose Analytics report can be reviewed across various filters like:

  • Date

  • App

  • Platform

  • Language

  • Feature Filter

Key metrics which can be explored in the Smart Compose Analytics report are Issues Created, Issues Resolved, CSAT, Time to Resolve, Issues Created Trend, CSAT Trend, Time to Resolve Trend, and many more.

Note: The Smart Compose Analytics report is only available for customers who have enabled the Smart Compose feature.

A new filter has been added to the Smart Compose Analytics report:

Filter

Description

Examples

Feature Filter

Filters issue data with or without Smart Compose.

This filter will contain the following two values:

  • With Smart Compose
    It displays data for issues where the Smart Compose feature has been used to compose messages.

  • Without Smart Compose
    It displays data for issues where the Smart Compose feature has not been used to compose messages.
The information mentioned above is also available in table format. You can download the data for every table in various formats by clicking on the download option.

For more details, please refer to the Helpshift Analytics page.

For details of the definition for each metric, please refer to the Glossary page.