The Suggest Response Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.

Metrics in the Suggest Response Analytics report can be reviewed across various filters like:

  • Date

  • App

  • Platform

  • Language

  • Feature Filter

This report explores key metrics such as Issues Created, Issues Resolved, CSAT, Time to Resolve, Issues Created Trend, CSAT Trend, and Time to Resolve Trend.

NOTE: The Suggest Response Analytics report is only available for customers who have enabled the Suggest Response feature.

A new filter has been added to the Suggest Response Analytics report:

Filter

Description

Examples

Feature Filter

Filters issue data with or without Suggest Response.

This filter will contain the following two values:

  • With Suggest Response

  • Without Suggest Response
The 'With Suggest Response' filter displays data for issues where the Suggest Response feature has been used to suggest responses.

The information mentioned above is also available in table format. You can download the data for every table in various formats by clicking on the download option.

For more details, please refer to the Helpshift Analytics page.

For details of the definition for each metric, please refer to the Glossary page.