The AI Summary Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.

Metrics in the AI Summary Analytics report can be reviewed across various filters like:

• Date

• App

• Platform

• Language

• Feature Filter

Key metrics which can be explored in the AI Summary Analytics report are Issues Created, Issues Resolved, CSAT, Time to Resolve, Issues Created Trend, CSAT Trend, Time to Resolve Trend, and many more.

NOTE: The AI Summary Analytics report is only available for customers who have enabled the AI Summary feature.

   A new filter has been added to the AI Summary Analytics report:

Filter	Description	Examples
Feature Filter	Filters issue data with or without AI Summary.	This filter will contain the following two values: With AI Summary Without AI Summary

The information mentioned above is also available in table format. You can download the data for every table in various formats by clicking on the download option.

 

For more details, please refer to the Helpshift Analytics page.

For details of the definition for each metric, please refer to the Glossary page.