The AI-powered Answer Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.
Metrics in the AI-powered Answer Analytics report can be reviewed across various filters like:
- Date
- App
- Platform
- Language
- Feature Filter
This report explores key metrics such as Issues Created, Issues Resolved, CSAT, Time to Resolve, Issues Created Trend, CSAT Trend, Time to Resolve Trend, and many more.
Note: The AI-powered Answer Analytics report is only available for customers who have enabled AI-powered Answer feature.
A new filter has been added to the AI-powered Answer Analytics report:
| Filter | Description | Examples |
| Feature Filter | Filters issue data with or without AI-powered Answer. | This filter will contain the following two values:
|
The 'With AI-powered Answers' filter shows data for issues where AI-powered Answers have been used to provide a response.
The information mentioned above is also available in table format. You can download the data for every table in various formats by clicking on the download option.
For more details, please refer to the Helpshift Analytics page.
For details of the definition for each metric, please refer to the Glossary page.