The Sentiment Analysis Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.

Metrics in the Sentiment Analysis Analytics report can be reviewed across various filters like:

  • Date
  • App
  • Platform
  • Language
  • Feature Filter

Key metrics which can be explored in the Sentiment Analysis Analytics report are Issues Created, Issues Resolved, CSAT, Time to Resolve, Issues Created Trend, CSAT Trend, Time to Resolve Trend, and many more.

Note: The Sentiment Analysis Analytics report is only available for customers who have enabled the Sentiment Analysis feature.

A new filter has been added to the Sentiment Analysis Analytics report:

Filter

Description

Examples
Feature FilterFilters issue data with or without Sentiment Analysis.

This filter will contain the following two values:

  • With Sentiment Analysis
  • Without Sentiment Analysis
The information mentioned above is also available in table format. You can download the data for every table in various formats by clicking on the download option.
 

For more details, please refer to the Helpshift Analytics page.

For details of the definition for each metric, please refer to the Glossary page.