2023 is coming to an end and we wanted to express our gratitude to all of our customers for your continued support and partnership! In our last newsletter of the year, we wanted to provide a recap of our major releases this year and also give you a sneak peek on some of the new features that we have coming up in 2024. Please reach out to our team if you have any questions.

Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the curve. During the past year, our product and engineering team has invested significantly in our AI platform, enhancing the consumer support experience and improving agent productivity.  Here are a few highlights in these areas.

AI-Powered Answers

Generative AI to extract and summarize relevant FAQs, ensuring detailed and accurate responses.

Language AI

Advanced machine translation capabilities directly into the agent workspace, enabling monolingual agents to offer multilingual support.

Smart Intents

Automatic Intent Assignment for quick sorting of customer issues and the ability to handle large volumes of training messages in multiple languages.