New!

Coming Soon 

New!

SDK X 10.2.0 Plugin for Cocos2dx

SDK X v10.2.0 is now available for Cocos2dx! This release includes all the  features and bug fixes available till now, details of which are mentioned in developer documentation.

Features available with this version:

Outbound Support
Enable customer support teams to proactively engage users to provide better customer service and resolve their issues faster through the in-app customer service experience. Learn more

OS Updates
For latest OS Support for Android 13 and iOS 16, we recommend updating to this version. Details on changes and impact can be found here.

Please reach out to your Customer Success Manager or success@helpshift.com to learn more.

Smart Intents: Automatic Intent Assignment for all platforms

Automatic Intent Assignment (AIA) - is now available for all platforms!

AIA revolutionizes issue handling by instantly assigning intents, streamlining workflows across Android, iOS, web, Email, SMS, FBM, Discord, and WhatsApp. Seamlessly set up AIA via the user interface and witness the magic unfold.

To turn this on for  Facebook, Discord, and WhatsApp, please reach out to our support team. Log in to the Helpshift Dashboard and experience AIA's game-changing capabilities today. Learn more

Default Feedback Bot Replacing CSAT for New Apps

We have released the Default Feedback bot that is replacing the existing legacy CSAT feature for New Apps only. Default Feedback bot is available for all customers and would automatically link to new apps created by the customer replacing the existing legacy CSAT option. It has the same workflow as the legacy feedback options. For existing apps, the current CSAT option will continue to be available and customers also have the option to manually update it to use the Default Feedback bot.

We have a plan to transition existing apps to Default Feedback bot later this year, and will continue to keep you updated.

In addition, we have improved the feedback experience by revamping the design of the Feedback bot CSAT, by making it inline like a conversation and scrollable. This will be applicable for both portrait and landscape view.

Facebook Integration: Ability to Update User Details

Brands can now effortlessly add or update end-user names and emails, ensuring a consistent user profile across platforms using email as the key identifier. Additionally, brands can conveniently access and review issues from the same user across various platforms, all conveniently displayed at one place.

Coming Soon

Many exciting Helpshift features and enhancements are under active development, approaching their release. To learn more about anything we describe here, please contact Success@helpshift.com.

AI (Chatgpt) Powered Answers

Our custom bot will soon be armed with the capabilities of ChatGPT and will stand ready to provide you with precise and efficient responses to your queries. Amplify your custom bot flow with the addition of the "AI powered Answers to User Queries" step, empowering ChatGPT to draw from your knowledge base and deliver an unparalleled support experience that truly goes above and beyond.

Language AI: Translation of Agent-User Conversations

Language AI allows your single customer support team to handle global requests in multiple languages removing Language as a barrier. Agents can simply type messages in their preferred language, click on translate and send it. Our Language AI will automatically translate messages into the end user’s language. This capability enhances user experience as they get support in their native language. Additionally, agents will have the flexibility to change the language to support end users at their convenience . Language AI feature will support 43 languages and works on issues generated via any platform. Stay tuned for further updates!