QuickSearch Bot is an AI-powered bot for your web and in-app messaging experience. It responds automatically to the end user's first message by suggesting as many as three relevant FAQs to help your users find answers quickly.
You can review metrics across various filters in the Trends report like:
Date
App
Platform
Language
Key metrics which can be explored within the QS Bot report are:
QS Bot Invocations
FAQ Suggestions
Suggested FAQ Reads
QS Bot Resolutions
Issues Created
Note: Please note that the filters will not be applicable to the second graph ‘QS Bot Resolutions + Issues Created'.
The information mentioned is also available in table format. You can also download the data for every table in various formats by clicking on the download option.
