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Orientation concepts: What is Helpshift?

Orientation concepts: Pre-deployment checklist

Orientation concepts: Benefits of a Helpshift subscription

User management concepts: Assignable user roles

User management procedures: Invite new users

User management procedures: Grant or revoke special permissions

Help Center concepts: Overview

Help Center concepts: Typical support materials

Help Center concepts: Organizational logic

Agent Dashboard concepts: Overview

Agent Dashboard concepts: Issue assignment

Agent Dashboard concepts: Agent activities

Custom issue field concepts: Overview

Custom issue field concepts: How agents use CIFs

Custom issue field procedures: Create a CIF

Real-Time Operations concepts: Overview

Live Dashboard Notifications: How do I turn off Growl Notification sounds?

Account Settings: How do I manage my Account Settings?

Guide: Zendesk Integration

Guide: Okta SSO Integration

Guide: OneLogin SSO Integration

Regulatory compliance: Payment Card Industry (PCI)

Regulatory compliance: Children’s Online Privacy Protection Act (COPPA)

Regulatory compliance: General Data Protection Regulation (GDPR)

SDK X: Language settings in SDK X

In-app Support: Guide: API Key Management

In-app Support: How do I add my app in Helpshift?

Helpshift Analytics concept: Overview

Power BI 101 concept: Overview

Helpshift Analytics concept: How do I use the Analytics API?

Outbound Support: Create Outbound Support Link

Oct'22 | Smart FAQs - General Release, Quick Search Bot Reporting In New Analytics Dashboard & more

Sept'22 | Add/Remove Tags in Bulk Action & New Analytics Dashboard - Added Active Users and Contact Rate

Nov'22 | Rich Branching in Bots, Smart Intents - Automatic Intent Assignment, & more