Getting Started

Foundation: Plan Your User Experience

Prior to integrating Helpshift, we recommend reviewing the following guides with your developer to determine the best feature set for your in-app user experience.

Setup: Create Your Workflow

Support Admins: these guides are for you to get acquainted with the core features of the Helpshift Dashboard. Share the Agent Experience guide with your team to help them get started with Helpshift.

Advanced: Optimize Your Workflow

Learn how to utilize our advanced features to further enhance your support team’s workflow and improve your users experience.

Integration: Add Value by Connecting With Other Systems

Harness the power of external tools that connect seamlessly with Helpshift to maximize the value of your data.