Our FAQ editor allows you to apply various text formatting options to FAQs, including bold/italicized text, bullet points, and embedded images/videos.

However, these formatting choices are not preserved when using the insert-FAQ option within Issues. This is because the Dashboard does not have the capability to render this type of formatting to users receiving an Issue response.

More information about this is available in our FAQ Does Helpshift Support Rich-Text Or HTML Elements In Agent Replies?