This type of error is often caused by incorrect API keys or an incorrect App ID. Please review the following documentation to confirm that you have correctly set up the showFAQ API: https://developers.helpshift.com/ios/support-tools/#faqs-view

For more general information on API keys, review this documentation: https://developers.helpshift.com/ios/getting-started/#initializing

This error will also appear if the device has no internet connection and the user is attempting to load the FAQs for the first time after the loss of internet connectivity. If you are testing your app on a simulator, be sure to cross-test with an actual device.

If the points above don’t resolve the issue, please feel free to reach out via our contact page.