The Yahoo Mail for Android app doesn’t render Helpshift emails properly. The Agent reply is sent correctly from Helpshift’s end, but renders in the email client as an empty space. Users of this app will see the Agent’s text reply only after scrolling horizontally. We have verified that this error does not occur on Gmail’s Android app, nor does it occur on the desktop version of Yahoo or Gmail.
If a user says they aren’t able to see an Agent’s reply and you notice the string “Sent from Yahoo Mail on Android” at the bottom of their message, we recommend that you ask them to check their email on desktop.