After your Issue redaction request has been completed, when the end user revisits the conversation screen in your app or in the Web Chat widget, they will see options to submit a new Issue.

If the end user data was redacted in addition to the Issue data, they will also be prompted to provide their personal information (name and email) again.

If the end user data was redacted in addition to the Issue data, they will also be prompted to provide their personal information (name and email) again.