Help Center 2.0 — scheduled for release May 11, 2021 — does not show any Log in link under your web support portal.

     Instead, after you upgrade to Help Center 2.0, you must use the Log in button in the top navigation bar on

When you sign up for Helpshift, you also get a web support portal URL that you can use on your website.


The app and platform drop-down menus allow visitors to narrow down their FAQ search to specific app/platform combinations.


Administrators and customer service agents can also log in directly from the web support portal via the Login link at the bottom-left.