When you sign up for Helpshift, you also get a Web Support URL that you can use on your website. The Web Support Portal consists of your FAQs and a contact form that feeds issues straight into your Helpshift dashboard. Your Web Support Portal URL is structured as http://accountname.helpshift.com.

To set up the FAQs for your Web Support Portal, see How Do I Create FAQ Sections & Articles? To learn how to customize your Web Support Portal, see How do I Customize My Web Support Portal? To customize your contact form, see How Do I Customize My Web Contact Us Form?


The app and platform drop-down menus allow visitors to narrow down their FAQ search to specific app/platform combinations.


Agents and Admins can also log into the Dashboard directly from the Web Support Portal via the Login link in the bottom-left section of the page.