When you sign up for Helpshift, you also get a Web Support URL that you can use on your website. The Web Support Portal consists of your FAQs and a contact form that feeds issues straight into your Helpshift dashboard. Your Web Support Portal URL is structured as http://accountname.helpshift.com.
To set up the FAQs for your Web Support Portal, see How do I create FAQ Sections & articles? To learn how to customize your Web Support Portal, see How do I customize my Web Support Portal? To customize your contact form, see How do I customize my Web Contact Us Form?
The app and platform drop-down menus allow visitors to narrow down their FAQ search to specific app/platform combinations.
Agents and Admins can also log into the Dashboard directly from the Web Support Portal via the Login link in the bottom-left section of the page.