The typing indicator allows your users to see when an Agent is typing a reply back in an in-app conversation. It allows you to offer a live chat experience to users who may expect quick response times.
To utilize the typing indicator, you must update to the latest Helpshift SDK version (6.0 or up for iOS and Android). Please refer your developers to our iOS and Android documentation to add the enableTypingIndicator flag in your SDK.
The typing indicator will only be present in Issues created on devices with a Helpshift iOS or Android SDK 6.0 and up. This means that once your Helpshift SDK is updated to the latest version, your users will still need to update to the latest version of your app which includes this SDK update.
Once they have updated, their new Issues will include the typing indicator.