Our Salesforce Integration is now enhanced to be compatible with the Salesforce Lightning messenger guidelines.

The new version of the Salesforce Lightning messenger includes:

  1. Improvements to the overall structure, color schemes, and typographical.
  2. Notification alerts on the Tabs to inform agents about active conversations.

Permission Settings:

Admins need to enable the ‘Change Data Capture’ permission for the Case Object to avoid collision detection in the Salesforce Lightning Experience.