Our Salesforce Integration is now enhanced to be compatible with the Salesforce Lightning messenger guidelines.
The new version of the Salesforce Lightning messenger includes:
- Improvements to the overall structure, color schemes, and typographical.
- Notification alerts on the Tabs to inform agents about active conversations.
Permission Settings:
Admins need to enable the ‘Change Data Capture’ permission for the Case Object to avoid collision detection in the Salesforce Lightning Experience.