If a user reports an Issue from the same email address with an interval of less than 5 minutes, that second email will be added as a message to the previously created Issue. New Issues from the same email address are allowed after 5 minutes.

If a user writes in from the same email address more than 5 minutes after sending the last email, it will create a new Issue. You can find this Issue via the ‘Other Issues’ tab on the Issue Details page.