The minimum API level we support for Android is “minSDK 16” for Material Design compatibility, and the targetSDK should be set 23 or 24.
We no longer support the following:
|OS Platform||OS Version||API Level|
|Android 2.2 (Froyo)||8|
|Android 2.3.3 (Gingerbread)
Android 2.3.7 (Gingerbread)
|Android 3.x (Honeycomb)||13|
What is the Helpshift policy on legacy OS support?
Helpshift’s policy on legacy support commits us to maintaining compatibility for two previous versions of each OS release. Once usage of an older OS version falls below 5%, we will provide limited support around June of each year. This means that any emergent bugs will be investigated once reported, and any major functionality-breaking bugs will be fixed. However, we cannot guarantee fixes on minor issues due the prioritization of the latest OS versions.
If you do not intend to update your app anymore, we recommend building an iFrame in your app for your Help Section that displays an embedded page of the mobile version of your Web Support Portal. Your users will submit new issues through the mobile web version of your Contact Us form. This will not require any app updates in the future to maintain functionality in your app.
Where can I download older Helpshift SDKs?
Please download the build you need by visiting our article “Can I Install An Older Version Of The Helpshift SDK?“