Smart Views are the equivalent to Views in other customer service platforms. Smart Views can be customized by Issue status, operating system, language, tags, assignee, and more.

Views in Zendesk traditionally look something like this, and are easily replicable in Helpshift.

views_in_zd

By default, there is a master view for Agents that automatically sorts New, Open, and Closed Issues.

We also offer the functionality for Admins to create Shared Smart Views. Smart Views can be shared or private.

shared_smart_views

Agent and Supervisor access to Smart Views can be restricted by the Admin(s) of the team. If Admin(s) would like to restrict Agent access to a specific Smart View, the Admin can either make that Smart View personal, or restrict the Agents Issue level permissions under the Groups setting. To learn more about Groups, see How Do I Create Agent Groups?

To get started with Smart Views, please see the following articles: