Power BI Web FAQ Analytics
In Power BI, Web FAQ Analytics are available in the following reports:
- FAQ views & Searches – Select Web as the Platform in the drop-down menu
- Deflections – Select Web as the Platform in the drop-down menu
Overview of the FAQs Analytics
How do I view and filter Web FAQ?
For FAQ Views & Searches, Deflections, and FAQs List reports, click on the Platform drop-down and select Web from the list.
For a full review of metrics that are available and to learn how to use them, refer to Power BI Reports Overview and Power BI Glossary.
Note: Currently, Power BI Web FAQ Analytics does not provide reports for Searches, Likes, and Dislikes.
Web FAQ Analytics API
For Helpshift customers using Web, the Web FAQ Analytics is now available through Helpshift Analytics APIs. It provides information based on views.
You can view Web FAQ Metrics to know how your FAQs are doing based on the given parameters.