v6.3.0 native SDKs are built to provide additional support for Custom Issue Fields!

For running workflows and reports on user metadata, we recommend using this new method of implementation to directly pass through data as Custom Issue Fields into your Dashboard. Also, with this SDK, you are no longer limited to passing through metadata as single line text fields. You will now have the ability to send data from the SDK directly to Issues in the form of drop-down fields, booleans, numbers, checkboxes, and increments of time using Custom Issue Fields.

Please review our release notes to see the other additions and fixes this build has to offer:
iOS: https://developers.helpshift.com/ios/release-notes/#630
Android: https://developers.helpshift.com/android/release-notes/#630

You can view our November and December release schedule in our article “November/December SDK Schedule“. Please subscribe to our Helpshift SDK Twitter for release announcements.

Learn Custom Issue Fields Basics
We recommend reviewing the following updated guides so you can begin planning your transition to Custom Issue Fields. The specifics of your migration will depend on your unique use cases you’ve set up your workflows to support.

Observe Usage Patterns in Power BI
The Custom Issue Fields content pack is now available in Power BI. For more information, please see How Do I Enable Custom Issue Fields For Reporting In Power BI?

If you did not upgrade to v6.2.0, please review this notice on all deprecations and API changes before upgrading to v6.3.0: