There may be circumstances where an Issue needs to be shared with people outside of the Dashboard for a quicker resolution. These outside recipients do not have to be members of your Dashboard.
The ‘Share Issue’ option is available within each of the Issue Detail pages. This option allows you to share conversation details, Custom Metadata, Device Info, Private Notes, and Debug Logs with outside users. These can be sent to multiple email addresses.
You can find the ‘Share Issue’ option listed under the ‘…’ icon at the bottom of your Issues.
To learn how to CC agents and non-Helpshift users, see Can I CC other Agents or external users / developers on an Issue?