Administrators can restrict the number of emails or web issues a user can submit within a given timeframe using the Issue Filing Limit option under Support Settings. For example, Admins can restrict users to submit only 12 email Issues within an hour. If they try to submit more issues, an auto-generated email is sent out informing them that they can’t file more issues.

To set a limit for the number of Email or Web Issues submitted by an end user:

  1.  Navigate to Settings > Support Settings > Email Support, or Settings > Support Settings > Web Support Portal respectively, and enable Issue Filing Limit by turning the toggle on.

  2. Once the toggle is turned on, enter the number of Issues a user can submit, and the corresponding timeframe. A user can submit a minimum of 1 and a maximum of 999 issues within the following predefined time intervals of 1 hour, 2 hours, 3 hours, 6 hours, 12 hours, 1 day, 2 days, and 3days.
  3. Click Apply Changes to save.