On the Helpshift toolbar, click Settings.

In the navigation pane, scroll to the APP SETTINGS area. Then, click the name of whichever container app you plan to change.

The App Settings page opens.

In the upper-right corner of the App Settings page, to begin editing the nickname, choose Edit App Nickname from the unlabeled Options menu.

The Edit App Nickname dialog box opens.

Enter the new nickname and then click SAVE.