Helpshift is installed on billions of devices around the world. To make the Dashboard performance as fast as possible for Agents, we implemented an Issue archival policy.
This means that all closed Issues over one year old will be automatically archived in our system, and unavailable to browse through Advanced Search and Smart Views.
Open Issues are not archived. Archived Issues will still be available in the ‘other Issues by this customer’ section of the Issue Details screen. You can also access an Issue directly through the Issue URL after archival.