Although there is no option to directly edit your personal profile picture in Helpshift, our integration with Gravatar will help you achieve this.

To change your profile picture, complete the following steps:

  1. Sign up for a Gravatar account – remember that you need to register with Gravatar with the email address you use to sign in to your Helpshift account.
  2. Sign in and add your Gravatar image

Once you’ve completed these steps, Gravatar will use your email address to provide images to your Helpshift profile. For additional assistance, please see Gravatar’s support page.

To update other account and profile settings, please see How Do I Manage My Account Settings? To add a nickname, see How Do I Use Nicknames To Protect Agent Privacy?