NOTE

     Help Center 2.0 — scheduled for release May 11, 2021 — introduces a feature to add section images.

Sections are used to organize related FAQs under common categories so that your visitors can easily find what they are looking for.

  • To create a new Section, click the FAQs icon on the left side. Then, to the right of the word ‘Sections’, click New Section.

A pop-up will appear where you can add the title of your new section in the languages you wish to support for your FAQs.

Click Add Section to add your new section to your web support portal. You must create section translations for all languages added to support your FAQs.

  • To learn how to add translations and create translated FAQs, see How do I translate my FAQs? Once you have created a few sections, you’ll want to create relevant FAQs under each one. You can publish FAQs for any app you support, which will appear in the app under ‘Help’ and/or on your web support portal, depending on the settings you select.
  • To create a new FAQ article, click New FAQ. Make sure you’re in the section you want to add a new FAQ into when you click this button.

A pop-up will appear for you to add the question, answer, keywords and default language for the article.


Once you’ve added your title, text, images, gifs and keywords, click Save in the bottom right to create your new article. By default, your FAQ article will have the status ‘unpublished’ until you publish it.