If your app or brand has a social media presence, you may receive questions or support requests from users through those channels, such as posts or messages to your company or apps Facebook page. While social media platforms like Facebook are excellent social and communal tools, we believe that these posts and messages are not an effective way to handle sensitive or user-specific player queries.
In order to support Issues from platforms like Facebook and Google Play, we recommend forwarding incoming Issues (or their associated email notifications) from these channels to Helpshift and then taking the conversation over email.
If you have a web developer and would like to embed a more direct, custom support solution into Facebook, it’s possible to integrate Helpshift support into a page tab. MyVegas has an excellent example of an embedded support tab which you can see on their Facebook page.