Helpshift allows end-users to upload different types of files defined in the Whitelist given below. However, if the file /attachment is not a part of the Whitelist, Helpshift will zip the file before you upload it. This will reduce the security risk without any impact on the Agent’s user experience.
|File Type||File Extension|
|Archive||.zip, .rar, tar, gzip|
|Audio||MP3, MPEG, WAV, .ogg, .amr|
|Image||.jpeg, .jpg, .png, .gif, .bmp|
|Video||WebM, .MPEG4, .3GPP, .MOV, .WMV, .FLV, .ogg, .qt, .mp4|
|Microsoft Word documents||.doc, .docx|
|Microsoft Excel spreadsheets||.xls, .xlsx|
|Microsoft Power Point presentations||.ppt, .pptx|
|Adobe PDF documents|
|Tagged Image||.tif, .tiff|
Important to Note:
- Helpshift provides a cap of 25 MB to each attachment file.
- For Email Issues, the total size of the email (email body and attachments) cannot exceed 25 MB.
- For APIs, users can send up to 25 MB of the total request size
- If you send more than 15 files of allowed types through an email, then Helpshift will zip the file to avoid cluttering on the Agent Dashboard.