Help Center 2.0 is an easy-to-use content management system and knowledge base, where you can develop and publish user-facing articles (such as FAQs) and related information about your products and services. It is a brand-new product, as of May 11, 2021, and will replace — over time — our legacy Help Center 1.0 product.

New features with Help Center 2.0 include:

  • Modern and fully responsive page designs
  • A branding and customizations dashboard
  • Brand-standard page headers and footers
  • Visibility toggling for the Contact Us button
  • An automatically populated Popular Articles block
  • An automatically populated Related Articles block for each article
  • Added support for web users to rate articles and request changes to them
  • Article retitling without broken URLs
  • Better default settings for search-engine optimization (SEO)