web

Guide: Web & Email Support

In addition to in-app support, offering web and email support channels allows you to provide a comprehensive customer support experience. A robust Web Support Portal filled with categories and FAQs em...

How do I rename or give my app a nickname?

To update the display name of your app, navigate to Settings > App Settings > App. On the page that appears, scroll to the bottom to select the ‘Edit App Nickname’ button. Click this...

How do I embed my Web Support Portal?

You may wish to embed Helpshift’s web support in a full-page form. To do so, you should review our full page Helpshift support template, hosted in our developer documentation. Make sure you upda...

How do I customize my Web Contact Us Form?

To provide a better support experience, we recommend making custom app or brand specific contact forms so you can create unique contact experiences for your users. Some use cases are as follows: Gamin...

How do I customize my Web Support Portal?

You can customize your Web Support Portal with your own CSS by navigating to the Settings page. Select ‘Web Support Portal’ under Support Settings. On this page, click the ‘Customize...