web

Please note: you can add a text or drop-down Custom Issue Field to your contact form. You can add Custom Issue Fields to your contact us form by navigating to Settings > App Settings > select yo...

When you turn off web visibility for an FAQ, those FAQs will no longer appear when ‘Web’ is selected from the platform drop-down in the Web Support Portal. However, if the FAQ is published and vis...

You will need to setup a 302 temporary redirect from support.oldsite.com to newsite.helpshift.com. Test this first, and if everything is working properly, change it to a 301 permanent redirect. Once y...

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not show any Log in link under your web support portal.      Instead, after you upgrade to Help Center...

If you’ve already added custom fields to your Web Support Portal contact form, you can upload translations for these custom fields so they’ll appear localized along with the rest of your W...

When videos are embedded on a page that is inside an iframe (embedded on your website), the video is unable to be full-screened. This is an iframe limitation, and Helpshift doesn’t have an out-o...

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we co...

You may notice when creating a Smart View for web Issues that if you select either Email or Web as a Platform when creating a Smart View, the drop-down to select specific apps or languages will be dis...

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we co...

In addition to in-app support, offering web and email support channels allows you to provide a comprehensive customer support experience. A robust Web Support Portal filled with categories and FAQs em...

On the Helpshift toolbar, click Settings. In the navigation pane, scroll to the APP SETTINGS area. Then, click the name of whichever container app you plan to change. The App Settings page opens. In t...

BACKGROUND You can embed your Helpshift web support portal in any web page, such that it occupies 100% of the available height and width.   BEST PRACTICES Make sure that you update the following ...

Admins can change the order in which Apps are shown in the App drop-down in the Web Support Portal. If you are an Admin, navigate to Settings > Support Settings > Web Support Portal. Under Web S...

Under Settings, navigate to App Settings and select your app. Then, if you haven’t already, click “Add Platform” and input all relevant details. A pop-up will appear where you can provide the st...

To set up your Web Support Portal in different languages, be sure to add languages to your app in your main App Settings page. You can do so by navigating to Settings, selecting your app, then scrolli...

You can change the look and feel of your Web Support Portal contact us button, change its position on the page, or even hide it completely. Our developer documentation explains in detail how web devel...

To provide a better support experience, we recommend making custom app or brand specific contact forms so you can create unique contact experiences for your users. The workflows to do so differ betwee...

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we co...

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not show any Log in link under your web support portal.      Instead, after you upgrade to Help Center...