web

Guide: Web & Email Support

In addition to in-app support, offering web and email support channels allows you to provide a comprehensive customer support experience. A robust Web Support Portal filled with categories and FAQs em...

How do I edit an app’s nickname?

On the Helpshift toolbar, click Settings. In the navigation pane, scroll to the APP SETTINGS area. Then, click the name of whichever container app you plan to change. The App Settings page opens. In t...

Best practices to embed your web support portal

BACKGROUND You can embed your Helpshift web support portal in any web page, such that it occupies 100% of the available height and width.   BEST PRACTICES Make sure that you update the following ...

How do I customize my Web Contact Us form?

To provide a better support experience, we recommend making custom app or brand specific contact forms so you can create unique contact experiences for your users. The workflows to do so differ betwee...

How do I customize my web support portal?

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we co...

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