web

Please note: you can add a text or drop-down Custom Issue Field to your contact form. You can add Custom Issue Fields to your contact us form by navigating to Settings > App Settings > select yo...

When you turn off web visibility for an FAQ, those FAQs will no longer appear when ‘Web’ is selected from the platform drop-down in the Web Support Portal. However, if the FAQ is published and vis...

You will need to setup a 302 temporary redirect from support.oldsite.com to newsite.helpshift.com. Test this first, and if everything is working properly, change it to a 301 permanent redirect. Once y...

To remove the login link at the bottom of your Web Portal page, navigate to Settings > Web Support Portal, click the button “Customize CSS”, and insert this snippet into your Custom CSS...

If you’ve already added custom fields to your Web Support Portal contact form, you can upload translations for these custom fields so they’ll appear localized along with the rest of your W...

When videos are embedded on a page that is inside an iframe (embedded on your website), the video is unable to be full-screened. This is an iframe limitation, and Helpshift doesn’t have an out-o...

For UI purposes, you may not want the Contact Us button besides the search box to be shown below the FAQs. We don’t support this officially, but with a CSS tweak, you can make the Contact Us but...

You may notice when creating a Smart View for web Issues that if you select either Email or Web as a Platform when creating a Smart View, the drop-down to select specific apps or languages will be dis...

Some apps may not show an icon on your Web Support Portal, as seen below: In the app drop-down on the support page: On desktop browser tabs: (note: what is displayed on the browser tab cannot differ f...

In addition to in-app support, offering web and email support channels allows you to provide a comprehensive customer support experience. A robust Web Support Portal filled with categories and FAQs em...

To update the display name of your app, navigate to Settings > App Settings > App. On the page that appears, scroll to the bottom to select the ‘Edit App Nickname’ button. Click this...

You may wish to embed Helpshift’s web support in a full-page form. To do so, you should review our full page Helpshift support template, hosted in our developer documentation. Make sure you upda...

Admins can change the order in which Apps are shown in the App drop-down in the Web Support Portal. If you are an Admin, navigate to Settings > Support Settings > Web Support Portal. Under Web S...

Under Settings, navigate to App Settings and select your app. Then, if you haven’t already, click “Add Platform” and input all relevant details. A pop-up will appear where you can provide the st...

To set up your Web Support Portal in different languages, be sure to add languages to your app in your main App Settings page. You can do so by navigating to Settings, selecting your app, then scrolli...

You can change the look and feel of your Web Support Portal contact us button, change its position on the page, or even hide it completely if you want. Our developer documentation explains in detail h...

To provide a better support experience, we recommend making custom app or brand specific contact forms so you can create unique contact experiences for your users. Some use cases are as follows: Gamin...

You can customize your Web Support Portal with your own CSS by navigating to the Settings page. Select ‘Web Support Portal’ under Support Settings. On this page, click the ‘Customize...

When you sign up for Helpshift, you also get a Web Support URL that you can use on your website. The Web Support Portal consists of your FAQs and a contact form that feeds issues straight into your He...