web chat

Web chat — User presence detection

AUDIENCE We prepared this article for Helpshift administrators. CAPABILITY Service agents can see, in almost real time, when a web chat user leaves their conversation. In Agent Dashboard, a green dot ...

How do I use text templates in web chat?

After someone in your organization creates text templates, you can use them to populate the web chat title bar and the initial message that greets a web chat user. PROCEDURE Go to Settings and scr...

Guide: Web Chat

Our Web Chat widget allows you to offer a live chat experience on your website. This additional channel makes it easy for your Agents to communicate with all of your end-users, whether they visit you...

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