Your FAQs are always cached and available to users offline (for example, when they lose network connection or go into airplane mode.) If there was an update to an FAQ while the user was offline, they&...
updates
How do Agents see the most recent changes made to FAQs?
When an FAQ article is created and/or updated, the ‘updated by’ and ‘updated date’ stamps are displayed in the FAQ Dashboard in the bottom right corner next to the FAQ article ...