update

How do I upload or update my push certificates?

To upload or update your .p12 or GCM certificate, proceed as follows: 1. From within the Helpshift Dashboard, click on the Settings tab to open the Settings page 2. Scroll down to the ‘App Settings...

What time do my Analytics metrics update daily?

Our Analytics pages update at different times. The data on the Overview, Issues, and Team tabs refresh every 60 minutes. Data is automatically rendered in the Admin’s local time zone. You can modify...

How do I change my account email?

To change your email address for your account, you’ll first need to invite a new member with that new email address. To add a new member, navigate to Settings > Organization > Teams, then ...

How do I edit an app’s nickname?

On the Helpshift toolbar, click Settings. In the navigation pane, scroll to the APP SETTINGS area. Then, click the name of whichever container app you plan to change. The App Settings page opens. In t...

Why am I having issues with my CSV file?

When attempting to bulk update FAQs, there are several different error messages that may appear during the process. Some universal steps to avoid encountering any of these types of errors are as foll...

How do I import FAQs?

To import your FAQs after you’ve bulk edited them via CSV, navigate to the FAQs section, select the Settings gear next to the New FAQ button, then click ‘Update FAQs via CSV Upload’....

How do I bulk edit/update FAQs?

The first step to bulk updating your FAQs is to export the ones you’d like to update as a CSV or HTML file. To learn how, see How do I export FAQs? As a note, you cannot use CSV/HTML to create F...

How do I export FAQs?

You can export FAQs as a CSV or HTML file. To do so, navigate to the FAQs section, click the Settings gear to the right of ‘New FAQ’, then select ‘Export as CSV for [appname]’ ...

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