Please see our list of known issues within our developer documentation based on your platform: iOS Android Unity for iOS Unity for Android Unity iOS Unity Android Xamarin iOS For additional assistance...
troubleshooting
How do I prevent notifications from causing issues when I obfuscate the code with Proguard?
If notifications are causing issues when obfuscating your code with Proguard, please include the following in your proguard-project.txt file: -keepattributes InnerClasses -keep class **.R -keep class ...
Why am I seeing Helpshift’s UI in English despite the SDK language being set to something else in my iOS app?
This can happen if Helpshift is unable to locate the correct localization files in your Xcode project. Please confirm all localization files have been added correctly to the project. If they aren̵...
Why don’t I see push notifications on Android when the app is backgrounded?
Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, ...
How do I do a hard refresh on the Helpshift Dashboard?
Caching issues and other browser problems can sometimes cause temporary UI glitches in the Helpshift Dashboard. To solve these, we recommend doing a hard refresh on your browser. Chrome (recommended b...
Why is my FAQ formatted incorrectly after a bulk update?
There are a few reasons why you might face formatting issues/errors during the FAQ bulk update. Make sure that you’re following all the guidelines below when preparing your CSV: Column data should b...
Why is my iOS app throwing a “network connection” error message when users try to load FAQs?
This type of error is often caused by incorrect API keys or an incorrect App ID. Please review the following documentation to confirm that you have correctly set up the showFAQ API. For more general i...
Why are my Android push notifications not working?
If you’re having issues with your Android push notifications, please review the following troubleshooting points. NOTE: Android push notifications behave differently than iOS push notifications when...
Why are my iOS push notifications not working?
If you are encountering difficulty with iOS push notifications, please review the following: First, review our developer documentation for configuring push notifications via Helpshift for iOS against ...
Why does the iOS App Store say my app supports more languages than it does?
When building your project, you’ll only want to add which languages you need, or else all of them will be displayed as supported on the App Store. Please see our developer documentation for iOS ...