translation

How do I use text templates in web chat?

After someone in your organization creates text templates, you can use them to populate the web chat title bar and the initial message that greets a web chat user. PROCEDURE Go to Settings and scr...

What are text templates and how do I use them?

Helpshift includes features for a brand to organize, store, and work with its snippets of translated text. We call this this feature set “text templates.” Text templates serve brands that ...

How do I translate my FAQs?

Helpshift is localized to automatically show FAQs in the language of the user’s device. This allows you to easily support users who speak a variety of languages by manually adding translations y...

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