Please note: changes that you make to the Queues and Teams listed on the Real-Time Operations page are only reflected for your individual view. It does not affect the Queues and Teams displayed to oth...
teams
What are Teams, and how should I use them?
Teams is a feature that allows you to maintain a large organizational structure. Each Team consists of different Admins, Supervisors, and Agents. Some use cases for Teams include: Teams that are split...
Guide: Managing Your Team
Helpshift is designed to support any support team, regardless of size or structure. We provide the functionality to organize your team via Agent Groups, assign different role types to structure your t...