team

What are Teams, and how should I use them?

Teams is a feature that allows you to maintain a large organizational structure. Each Team consists of different Admins, Supervisors, and Agents. Some use cases for Teams include: Teams that are split...

Guide: Managing Your Team

Helpshift is designed to support any support team, regardless of size or structure. We provide the functionality to organize your team via Agent Groups, assign different role types to structure your t...