To toggle Agent and Supervisor permissions for reviewing feedback, navigate to Settings > Permissions. Under ‘Feature Access’, two on/off toggles are available for you to turn on Agent ...
supervisors
What are the different roles in Helpshift?
You can organize your support team using Agent Groups or Teams with our 3-tiered role structure consisting of Agents, Supervisors, and Admins. Agents (your support specialists) primary function is ...
How do I toggle Agent & Supervisor Permissions for FAQ and Bulk Edit access?
1. Navigate to Settings > Organization > Permissions. 2. Under the ‘Agent Permissions’ and ‘Supervisor Permissions’ areas, toggle the ‘Can edit FAQs?’ and &#...
How do I invite my team members as Agents, Admins, and Supervisors?
When Admins invite new team members to the Dashboard, they have the option to reassign their role to Admin or Supervisor. To learn more about what these roles mean, see What are the different roles in...