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What should I call my Help section in my app?

The name of your Help Section (Helpshift FAQs) is just as important as where you place it. You’ll want to make sure that the user’s expectation is met when they click on the link. For example: If ...

How do I remove an FAQ Section or Article?

To remove or delete an FAQ Section, navigate to the FAQ tab and click the trash icon to the right of the Section title. A pop-up will appear warning you that deleting the section will also move all of...

How do I hide my FAQs entirely?

To hide an FAQ Section from your Web Portal or app, you’ll need to unpublish all of the FAQs in that Section, or edit their visibility on the different platforms. If you want to temporarily r...

How do I reorder my FAQ articles & Sections?

To reorder FAQ articles and Sections, navigate to your FAQ section, click the Settings drop-down button  and choose “Reorder Sections and FAQs.”   Once enabled, you’ll see the ...

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