We would like to note a number of things for you to speak to your developer about when upgrading to our latest SDKs, v6.2.0 for both Android and iOS. Deprecation of Automatic App Review Requests As a...
sdk
What flags are available to customize the behavior of my SDK?
Helpshift provides several configuration options which can be used to customize the behavior of the SDK. These options are boolean flags which can be passed with the Helpshift APIs such as showConvers...
How do I download and integrate Helpshift SDKs?
We support iOS, Android, Unity, Xamarin, and Cocos2d-x. Download links and integration instructions for these platforms can be accessed in our developer documentation.
How do I enable Campaigns functionality in my SDK?
Once enabled on our side, you’ll want your developers to follow the instructions below: iOS Platform: Download the latest SDK that contains Campaigns via our iOS Release Notes Visit our Getting ...
What strings in the Helpshift SDK can I customize?
You can customize almost all of the strings in the Helpshift SDK from the HelpshiftLocalizable.strings (iOS) and hs_strings.xml (Android) file with additional internationalization options. More inform...
What are debug logs and how do I use them?
Debug logs are system-generated logs that are sent to your Dashboard along with every new conversation. They only appear if your developers have configured them in the SDK for a given game/app version...
How do I link from an Issue to my own user tracking tool based on User ID?
You can generate a User ID link to associate the user in Helpshift with the user in an external user tracking tool. To do so, complete the following steps: 1. Navigate to Dashboard > Settings > ...
How do I make email optional or required for SDK users?
Depending on the status of the user (unregistered or registered), you can customize the new conversation screen to make it easier for your user to submit a new message. SDK v7.0.1 and above In SDK v7....
Why are the PhoneGap and Corona SDKs no longer available?
In February 2017, we made the decision to discontinue support for our Corona and PhoneGap SDKs. Unfortunately, the resources needed to consistently maintain these SDKs are unjustified by customer adop...
Where can I read about known SDK issues for devs?
Please see our list of known issues within our developer documentation based on your platform: iOS Android Unity for iOS Unity for Android Unity iOS Unity Android Xamarin iOS For additional assistance...
Why am I seeing Helpshift’s UI in English despite the SDK language being set to something else in my iOS app?
This can happen if Helpshift is unable to locate the correct localization files in your Xcode project. Please confirm all localization files have been added correctly to the project. If they aren̵...
How do I block an SDK/in-app user?
At this time we do not have the functionality in place to allow you to block Issue submissions from the SDK at the Dashboard level. The workaround is to set the ‘enableContactUs’ flag to &...