Helpshift for Salesforce is Helpshift’s new managed package for Salesforce. It gives Salesforce users the ability to add a mobile support channel to their Salesforce Service Cloud by providing nativ...
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What access will be needed by the Salesforce Admin installing Helpshift for Salesforce?
The user installing Helpshift for Salesforce in your Salesforce instance must have Salesforce Administrator access and/or the ability to create, update and delete AppExchange packages.
What editions of Salesforce are supported by Helpshift for Salesforce?
Helpshift for Salesforce leverages custom fields, custom objects and API calls. For this reason, it is currently only available Salesforce customers with Enterprise or Unlimited editions of Salesforce...
Is it possible to trial the Helpshift solution with Salesforce?
Yes! To request a trial of Helpshift for Salesforce, please request a demo and someone will reach out with further details.
Where can I get Helpshift for Salesforce?
Helpshift for Salesforce is available for installation from the Salesforce AppExchange. Please note that full access to the app requires prior activation from Helpshift. If you would like to start a t...
What type of Salesforce license does Helpshift for Salesforce support?
Only users with Standard Users Licenses can take advantage of Helpshift for Salesforce.
Guide: Salesforce Integration
We updated our Salesforce Integration to a new version on April 23, 2020. To know more about the updates to the current package, refer to What is Salesforce Lightning Messenger Experience enhanceme...