review

How do I request App Store reviews from iOS users?

With the September 19, 2017, release of iOS 11, Apple changed its policy around automatically requesting app reviews and ratings from end-users. This change had a direct impact on the way that review ...

Where can I review my or my Agent’s CSAT scores?

To give your team members the ability to review CSAT scores, you must first enable them to be viewable by Agents and Supervisors. If you haven’t done so yet, please follow the steps in What are (CSA...

How do I find my Review URL for iOS & Android?

Please note: your review URLs must initially be added by a member of your team and are not automatically generated. To access your Review URL to invite web users to review your app, proceed as follows...

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